Regarding the Covid-19 situation, Kata Group Resorts Thailand and affiliated hotels under the brands Beyond Resorts, Pamookkoo Resort, and Phuket Orchid Resort & Spa wish to assure all our valued guests that their health and wellbeing is our primary concern and that we are taking all measures possible to ensure their safety while they are staying with us. The hotels are undertaking special care and cleaning measures including the following:
◙ Temperature is measured for every single customer while registering at the reception desk, and all hotel staff members have their temperature measured at the timekeeper desk before beginning work.
◙ Hand gel cleanser is being placed throughout all the hotels, and can be found at the entrance on the bell counter, and at the reception desk, guest relations counter, tour counters, all restaurants and bars, spa, fitness rooms, kids’ club, restrooms, and all public areas.
◙ Hand gel cleanser is placed at the staff entrance and all staff members are asked to use the hand gel cleanser whenever they are on duty.
◙ Hand gel cleanser is placed in all hotel transfer vehicles and the drivers are asked to wear a protective mask.
◙ Every hotel is deep cleaning with disinfectant at the reception desk, guest relations counter, tour counter, fitness equipment, kids’ toys, restrooms, elevators and all public areas five times a day.
◙ Every guest room that has been used is being deep cleaned and all bed sheets, towels and covers are being changed. The floor, house phone, door handles, handrails and restrooms are being cleaned using a concentrated cleaning agent.
◙ Boiling water is being used to disinfect all equipment in the dining room, such as dishes, bowls, spoons, forks, knives etc. after washing.
◙ Protective masks are being provided to the guest and are available at the reception desk.
◙ The poster our Covid-19 practices and prevention measures is being placed at the reception desk for our guests’ reassurance and understanding.
We wish that you all remain healthy, that you enjoy your stay with us, and that you return home safely.