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Privacy Policy

Preface

Kata Group and Beyond Resorts (here and after referred to as “the Company” or “we” or “us” or “our”) recognizes the importance of protecting your personal information as a customer of the product and our services. We respect the privacy of all our customers and our business partners.
We adhere to a strict policy regarding the collection, use and disclosure of all private information. We use the information collected and provided to us to improve our standards in order to provide you with a more personalized service. All the personal information is kept strictly confidential.

Principle and reason

We recognize the importance of data privacy, which is a fundamental right to privacy (Privacy Right) that must be protected under the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) for all announced personal information for both applicants and employees.
The term “personal data” means information about an individual by which an individual can be identified with, whether directly or indirectly but does not include the information of the deceased also the word “person” means a natural person.

Types of personal data we collect

  • Personal information such as first names, family names, gender, age, occupation, nationality, country of residence, marital status, passport numbers, visa numbers and personal identification numbers.
  • Information of important dates, birthdays, anniversaries and other special events.
  • Health information such as medical allergies and food allergies.
  • Contact information, such as but not limited to, a postal address, phone numbers, fax numbers, email addresses, all forms of social media accounts.
  • Technical data such as but not limited to Internet Protocol (IP) addresses, cookies, Media Access Control (MAC) addresses, web beacons, logs, device ids, access data.
  • Customer stay information includes the hotels where the guests have stayed, the dates and duration of their stay, additional products or services consumed or any special requests.
  • Behavioral data, such as information pertaining to purchase behavior and information obtained through consumption of our products and services.
  • Marketing and communications information, such as your preferences regarding receiving marketing information from us, our affiliates, subsidiaries, and business partners.
  • Payment information such as credit card usage, debit card usage, or bank account information as well as personal signatures and payment history records.
  • Information about your opinions on the services of the hotel.
  • Information collected or recorded through closed circuit TV (CCTV) systems or various other security systems.
  • Information of family members and accompanying travelers.
  • Sensitive personal data such as health information or disability information, information from identity documents and/or official identification documents (e.g. race, religion).
  • We will collect, use or disclose sensitive personal information only with your express consent or only permitted by law.

Purposes for which we collect, use or disclose your personal information

  • To provide you with the proper services as per your request, including facilitating your booking, guarantee and confirmation for the period of stay.
  • To market and communicate, by being able to provide special promotional offers, sale notifications, press releases and other information about products and services.
  • To provide satisfactory comfort and service to our customers or hotel guests (e.g. to prevent dust or food allergies, disabilities, race, religion).
  • To provide privileges, exclusive offers, updates, sales, offering promotional advice, advertisements, notifications, news, information and marketing communications about our products and services.
  • To track satisfaction with our services, such as but not limited to, sending you a customer satisfaction survey, and tailoring the services to your personal preferences.
  • To further develop our business and products to provide better services.
  • To securely maintain and monitor the system and the management of information technology, ensuring safety and security for customers, staff and contacts of our hotels and offices.
  • To correctly settle and manage disputes, executing contracts and establishing, exercising or defending rights under various claims.
  • For the performance of legal duties as required by law.
  • To prevent or suppress a danger to a person’s life, body, or health.

Legal bases

  • Contract performance base to initiating a contract or enter into a contract with you.
  • Legal Compliance Base for the performance of our legal duties.
  • Our legitimate interests and those of third parties.
  • A base for prevention or suppression of danger to life, body, or health of a person.
  • Public interest base for conducting missions in the public interest or performing duties in the exercise of state power.
  • Consent base

Rights of personal data subject

  • The Right of Access
  • The Right to be informed
  • The Right to correct information
  • The Right to transfer data rights
  • The Right to object
  • The Right to suspend the use of information
  • The Right to withdraw consent
  • The Right to erasure
  • The Right to file a complaint

Duration of data storage and destruction

We will securely store your personal information as necessary for a reasonable amount of time or as set out by applicable governing laws and regulation, in order to use that information for the purposes we have provided to you in accordance with this Privacy Policy.

Security of personal information

We have strict measures to maintain the security of your personal information, in order to prevent data loss or have unauthorized access, destroy, use, alter, modify or disclose personal information; which is consistent with the information security policy and practice of the hotel.

Changes and amendments to this Privacy Notice

Kata Group and Beyond Resorts will review this “Privacy Policy” regularly and will publish notice of any changes. Through appropriate channels, the hotel recommends that you check regularly for new announcements. Especially before you disclose personal information.

This policy affirms our commitment to safeguarding your personal information and to delivering services that comprehensively address your needs.